FAQ

How is Nooke pronounced?

Nooke is pronounced as /noo-kə/. It's nook with a hard 'k'.
 

What does Preowned/Vintage mean?

Some of our items are acquired from antique stores and thrift shops. These limited pieces are restored and cleaned to be in the best possible condition. Although they will not be perfect, this is what makes them unique. Preowned/Vintage items are marked final sale.
 

What does Final Sale mean? 

All items marked final sale cannot be returned for a refund or exchange. These are usually Preowned/Vintage items or items that have been reduced in price. We understand that buying Final Sale items can be tricky, so if you have any questions about the item and its condition, please contact us before placing your order.

All sale items or items that have been reduce in price are considered Final Sale.

Why does the wood look different? 

We use real wood which means grain and color of the wood may vary. Colors depicted should be used as a guide only as some items may appear different depending on lighting conditions, your computer monitor display or if applicable wood variations.

What payment methods does Nooke accept?

• Paypal

• Credit card / debit card via Paypal (No account required. Choose Paypal at the checkout. Click "Pay with Debit or Credit Card".)

• Bank deposit / online transfer via BPI and BDO  (This payment method is not available at checkout. Click here to fill out payment form.)
   

What is the status of my order?

Once your order has shipped, you will receive an email notification. If you have any questions about the status of your order, you can reach us here or through nookeph@gmail.com.
 

Can I change an order after it has been placed?

We do our best to attend to all orders immediately, so we are unable to make any changes or modifications to an order after it has been placed.
 

Does Nooke ship outside of Metro Manila?

We do! For shipping arrangements outside from Metro Manila, fill up this order form and we will send you a quotation for courier fees your address.

How long will it take for my order to arrive?

Within Metro Manila, 3-5 business days after payment has been made. 
For outside of Metro Manila, it depends on your location and will be part of the quotation we will send you.

Return Policy

We only accept returns for products that arrive damaged and have been reported in a timely manner.

All products are inspected before being shipped to ensure quality items are being sent to you. In the event that a product arrives damaged, you must contact us within 48 hours of delivery to report damage. It will be exchanged with a new stock (subject to stock availability) or you will be given a refund. 

Shipping and handling charges are nonrefundable. Return shipping and return pickup fees are the customer’s responsibility and are nonrefundable. If the item is not returned in its original condition, the buyer is responsible for any loss in value.